FAQ
Your Questions, Answered
Clear, evidence-based answers to the questions that matter most in digital and AI-driven change.
Sponsors & Decision-Makers
Focus: ROI, risk visibility, and strategic alignment.
Why do so many digital transformations fail today?
Over 70% of initiatives underperform. Short disruption cycles mean lessons expire quickly, and human risks—like misaligned priorities or lack of trust—often go unaddressed. DCMI identifies these risks early, enabling leaders to act decisively.
What is the AI Implementation Change Risk Assessment (ICRA)?
ICRA is a research-backed framework that evaluates readiness across 16 AI‑specific
success factors (grouped under Initiation, Planning, Execution, Adoption). It benchmarks
your scores against global norms and recommends prioritized mitigations. Unlike generic
change checklists, ICRA zeroes in on AI’s distinct people risks—trust, bias, skills shifts, and
adoption dynamics—so leaders can quantify exposure and act.
How is ICRA different from traditional change management?
Traditional CM was built for linear change. ICRA is tuned for AI: rapid cycles, uncertainty,
human trust issues, compliance sensitivity, and cross‑functional ownership. It pairs a
quantified risk profile with targeted mitigations and tracks mitigation impact over time,
turning ‘red is good’ (surface risks early) into ‘more green is better’ (prove mitigations
work).
What ROI can organizations expect?
 ROI shows up as fewer failed initiatives, accelerated execution cycles, and reduced waste. Many clients achieve returns greater than 10x compared to licensing costs.
How are results shared with boards or executive teams?
 DCMI provides concise dashboards and summaries: risk heatmaps, top mitigations, and progress updates. This gives boards confidence in governance and decision-making.
Practitioners & Change Leaders
Focus: Execution, adoption, and practical delivery.
Who is ICRA for—enterprises, mid-market, or startups?
 ICRA adapts to all contexts. Enterprises apply it to complex portfolios, mid-market teams focus on major programs, and startups use a streamlined version to build adoption strength early.
What kinds of risks does DCMI measure that others miss?
 DCMI highlights human-centric risks like trust in AI, role clarity, stakeholder legitimacy, and workforce readiness—factors too often ignored.
How long does an assessment take?
 Team input takes 20–30 minutes, with results and mitigation plans available in just a few weeks.
Does DCMI replace change management teams?
 No. DCMI complements existing methods by providing quantifiable insights and prioritizing the actions that matter most.
How is success measured after an assessment?
 Success is measured through reduced risk exposure, adoption rates, delivery to plan, and realized benefits. Dashboards make progress visible and actionable.
Consultants & Partners
Focus: Differentiation, scalability, and client value.
How does DCMI work with consulting partners?
 Partners license ICRA to embed into transformation offerings, gaining a defensible, data-driven approach that drives ongoing value.
What makes DCMI different from analyst or consultancy tools?
 Unlike maturity scores or static checklists, DCMI quantifies people-risk and tracks mitigation effectiveness, producing actionable outputs within weeks.
Can the framework be customized?
 Yes. Language, weightings, and success factors can be tailored to industry or client needs while maintaining benchmark comparability.
How are benchmarks validated?
 Benchmarks are drawn from anonymized client data and research, normalized by sector and scale, and tested to ensure they predict positive outcomes.
What commercial models are available for partners?
 Options include referral, reseller, and embedded delivery. Enablement packages cover training, sales support, and co-marketing opportunities.
Researchers & Academics
Focus: Evidence base, collaboration, and future research.
What evidence supports DCMI?
 The methodology combines 70+ years of implementation research with live digital and AI program data, validated across multiple industries.
What is the academic foundation of DCMI?
 It builds on organizational change, socio-technical systems, psychological safety, and risk management theories, operationalized into measurable factors.
How do academic partners engage with DCMI?
 Collaborations include supervised studies, validation projects, executive education modules, and joint publications.
Can anonymized datasets be accessed for research?
 Yes—under strict agreements ensuring privacy, confidentiality, and sample-size safeguards.
Which industries are supported?
 Finance, healthcare, manufacturing, SaaS, and public sector are covered, with ongoing expansion based on academic and client demand.
Regulators, Compliance & Other Stakeholders
Focus: Governance, security, and accountability.
How does DCMI support compliance?
 ICRA includes regulatory checkpoints (e.g., GDPR, sector-specific) and records mitigation actions, creating audit-ready evidence.
How is data privacy managed?
 All data is encrypted, anonymized, and stored with strict access controls. Private and on-premise deployments are available.
How does ICRA address AI ethics?
 It tests for fairness, trustworthiness, and unintended use, with safeguards such as human-in-the-loop oversight and bias checks.
Can results be used in investor or ESG reporting?
 Yes. Outputs include evidence trails suitable for ESG, compliance, and operational disclosures.
How does DCMI align with sustainability goals?
 By reducing wasted investment, improving workforce well-being, and strengthening governance transparency.
Getting Started
Focus: First steps, pilots, and scalability.
What happens after an assessment?
 Organizations receive a risk heatmap, prioritized mitigation plan, and a concise board-ready report.
Is there a pilot or proof-of-value option?
 Yes. A 4-week pilot identifies critical risks, validates mitigations, and builds a case for wider rollout.
How quickly can risks be identified?
 Initial assessments take under two hours, with portfolio views available in just 2–3 days.
How much does DCMI cost?
 Pricing is based on scope: pilot engagements, enterprise subscriptions, and partner licensing options are available.
What support is provided after implementation?
 Support includes quarterly reviews, portfolio analytics, and advisory during critical milestones to ensure sustained success.

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We’ve curated this FAQ to highlight the most common and impactful questions.
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